All Entrix product is shipped from the Entrix Sport Warehouse located in Hong Kong. We manage our product direct to the customer. Our goal is to get your product to you in the fastest and most cost effective way as selected by you at checkout.
Please note that during Chinese New Year postage may take longer due to postal service restrictions. These restrictions are in place from February 10th to 31st.
Standard Shipping for all orders
- Standard shipping is charged at a flat rate
- Standard postal shipping takes between 7 to 14 days from dispatch to reach destinations
- Duties and taxes are the responsibility of the customer. Your local customs authority can be contacted for details
- Delivery information will be emailed to the customer as the packages is dispatched from the warehouse
- We use DHL for our shipping and packages can be tracked at https://webtrack.dhlglobalmail.com
- Entrix Sport will not make alterations to orders for tax avoidance purposes
Note regarding parcel drop off
If you are confident that your parcel can be safely left in the event you are not at home, you can give an 'Authority to Leave' instruction however Entrix will accept no responsibility for items marked 'ATL' and will consider the items left as instructed, once notified of delivery. We always recommend that customers send their parcels to a daytime address where parcels can be signed for
- The above shipping policy does not apply to custom orders