We stand by and take pride in our products, so you can feel confident that your purchase is covered by our 12 month warranty. Entrix Warranty on all products is 12 months from the date of purchase.
Warranty becomes void if you have not followed the care instructions written on the label or where allowed by law, warranty does not apply to purchases from unauthorised sellers, including unauthorised internet sites or second hand purchase.
Warranty is not valid for standard wear and tear.
To exercise your warranty, please submit a request via the CONTACT US page.
Your ENTRIX performance swimming wetsuit is supported with a warranty on both manufacture and materials for one year from date of purchase.
Wetsuit Warranty becomes void if you have not followed the care instructions provided by any of the following means:
- You have exposed the suit to chlorine;
- You have exposed the suit to extreme heat and direct sunshine;
- You have exposed the suit to prolonged bacteria and other harsh abrasive substances such as Petroleum Jelly or other petroleum based products (Vaseline, Paw Paw ointment etc)
Entrix will not repair or replace items that have clear physical stress such as rips and split seams, or where there is clear evidence of inadequate care or treatment.
We have the right to inspect claimed damages to suits and decide on outcome and cause of damage.
If we find the suit if we find suit damaged at the fault of customer, Entrix will not pay for suit repairs.